The Trusted Advisor

Descriere

Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable ""Trusted Advisor"" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.

Despre autor

David Maister

academic american · n. 1947

David H. Maister este un fost profesor la Harvard Business School, scriitor american și expert în practici de management și în managementul firmelor de servicii profesionale. Este cel mai cunoscut pentru scrierea cărții Managing the Professional Service Firm și pentru co-scrierea cărții The Trusted Advisor cu Charles H. Green și Robert M. Galford.