Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Paperback
Renee Evenson
The Big Book of Customer Service Training Games, Paperback
Peggy Carlaw
Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines, Paperback
Adam Toporek
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World, Hardcover
John Dijulius
Apprenticeship Customer Service Practitioner L2 Handbook + ActiveBook
Lambert Stewart,Elizabeth Blaikie,Sue Tissiman,Julie Smith
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits