Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Paperback
Renee Evenson
The Big Book of Customer Service Training Games, Paperback
Peggy Carlaw
How to Talk to Customers: Create a Great Impression Every Time with Magic, Hardcover
Diane Berenbaum
Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines, Paperback
Adam Toporek
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service, Hardcover
Lee Cockerell
101 More Ways to Make Training Active, Paperback
Elaine Biech