Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Autor
Editura
Harpercollins Leadership
An publicare
2019
Nr. Pagini
100
ISBN
32401582
Categorii
In Limbi Străine In Engleza
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Descriere

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such a...

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