Customer Experience 365: Daily Advice for Better Customer Service, Paperback/Roy a. Barnes

Descriere

Description Customer Experience 365 provides daily advice, guidance and insight to anyone who deals with customers (internal or external) on a regular basis. Filled with insight and humor, Customer Experience 365 reminds us of the key enablers of great service: empathy, listening, genuine care and most of all quick action. About the author Roy Barnes is one of the leading authorities on building, designing and measuring Customer Experience. Close to twenty-five years at Marriott International running hotels, including as a member of Marriott's #1 ranked hotel for Customer Engagement for two years in a row, Roy has held nearly every job you can hold in the hospitality business. In the last 10 years, Roy has been on the road with dozens of Fortune 500 companies putting a simple, practical and results-proven process of building Customer Experience in place.