The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd, Hardcover/Mark Colgate
Mark Colgate
Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers, Hardcover
John A. Larson
Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service Is Alive, Paperback/Charles Ryan Minton
Charles Ryan Minton
Digital Customer Service
Rick Delisi,Dan Michaeli
The Service Culture Handbook: A Step-By-Step Guide to Getting Your Employees Obsessed with Customer Service, Paperback/Jeff Toister
Jeff Toister
The Challenger Sale/Matthew Dixon, Brent Adamson
Matthew Dixon,Brent Adamson