Service Failures and Recovery in Tourism and Hospitali

Service Failures and Recovery in Tourism and Hospitali

Autor

Editura

Cabi Publishing

An publicare

2017

Nr. Pagini

244

ISBN

9781786390677

Categorii

In Limbi Străine

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Descriere

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.

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