Service Failures and Recovery in Tourism and Hospitali

Name: Service Failures and Recovery in Tourism and Hospitali
Brand: Cabi Publishing
SKU: 9781786390677
ISBN: 9781786390677

Autor

Editura

Cabi Publishing

An publicare

2017

Nr. Pagini

244

ISBN

9781786390677

Categorii

In Limbi Străine

Descriere

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.