Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers, Hardcover
John A. Larson
How to Measure a Cow
Margaret Forster
How to Measure Anything: Finding the Value of Intangibles in Business, Hardcover
Douglas W. Hubbard
How to Measure Training Results: A Practical Guide to Tracking the Six Key Indicators, Hardcover
Jack Phillips
How to Measure Training Results: A Practical Guide to Tracking the Six Key Indicators
How to Use Plastic Sextants: With Applications to Metal Sextants and a Review of Sextant Piloting, Paperback
David Burch