How to Measure Anything: Finding the Value of Intangibles in Business, Hardcover
Douglas W. Hubbard
Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers, Hardcover
John A. Larson
Culture Spark: 5 Steps to Ignite and Sustain Organizational Growth, Hardcover/Jason Richmond
Jason Richmond
Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson for Life, Hardcover
Jack Mitchell
The Six SIGMA Handbook, 5e, Hardcover (5th Ed.)
Thomas Pyzdek
Tell the Machine Goodnight, Hardcover
Katie Williams