Bad Behavior, People Problems and Sticky Situations: A Toolbook for Managers and Team Leaders, Paperback

Descriere

Bad Behavior, People Problems and Sticky Situations is a clear, easy-to-use toolbook designed to help managers, supervisors and team leaders efficiently work through interpersonal problems and difficult situations, generate win-win solutions, and move forward with confidence. The first four chapters are practical ""primers"" on managing people, harassment, diversity and leadership- all written in Gregg Ward's engaging, information and personable style. Then, he introduces a raft of simple, down-to-earth, time-tested tools, many of which can be learned in less than five minutes. The rest of the book is packed with ""real-life"" case studies- all based on Ward's nearly 20 years of professional experience working with business, government and non-profit organizations.