Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Paperback/Kerry Patterson
Kerry Patterson
Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition, Hardcover/Kerry Patterson
Conversaciones Cruciales. Ed. Revisada, Paperback/Kerry Patterson
Crucial Conversations Tools for Talking When Stakes are High
Kerry Patterson,Joseph Grenny,Ron Mcmillan,Al Switzler
