Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People, Hardcover
Joseph Michelli
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Hardcover
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary, Hardcover
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company, Hardcover
Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
Phd Joseph Michelli
Mindchamps Way, The: How To Turn An Idea Into A Global Movement
Joseph A Michelli
