Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know, Hardcover
Jeffrey H. Gitomer
Jeffrey Gitomer's Little Gold Book of Yes! Attitude: New Edition, Updated & Revised: How to Find, Build and Keep a Yes! Attitude for a Lifetime of Suc, Hardcover/Jeffrey H. Gitomer
