Crucial Conversations Tools for Talking When Stakes are High
Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Paperback/Kerry Patterson
Kerry Patterson
Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition, Hardcover/Kerry Patterson
Conversaciones Cruciales. Ed. Revisada, Paperback/Kerry Patterson
Conversatii decisive. Noi solutii pentru a gestiona cu succes situatiile critice
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory